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DELIVERY & RETURNS


To return a shoe for exchange or refund, simply return your purchase with a copy of your receipt within 30 days.

Shoes must be in original condition in their box. Post through Australia Post to:

Hugo Sheppard Emporium Melbourne (Shop 105, 287 Lonsdale Street, Melbourne VIC 3000 ).

Please be sure to indicate your reason for return in writing. For your protection, we advise that you send by registered post. We are unable to offer a refund or an exchange on any handbags, accessories or sale items, unless the item is faulty.

OUR DELIVERY FEES

Standard postage within Australia is listed below:

1 pair - $12
2 pairs - $17
3 pairs - $22
4 or more pairs - Price on Application
International Post - Price on Application
Registered and Express Post services also available

CLICK AND COLLECT

You can also order online and collect your purchase from in-store at no cost. During the checkout process you can choose to collect the items in your shopping bag from our store. Your order will be processed and prepared for collection.

OUR GUARANTEE

Please feel free to call us in store on (03) 9662 1749 or email us at emporium@hugosheppard.com.au with your query and contact number and we will get back to you as soon as possible

FULL PRICE RETURN

You can return an item for an exchange or credit note for any item that is unworn and in its original condition to our store. Simply return your purchase along with a copy of your receipt within 30 days.

ONLINE RETURN

For all online returns please call or email prior to returning your shoes. Please ensure that the shoes are in re-sellable condition and that you have included a note detailing reason for return, your receipt and your contact details. Post through to: Hugo Sheppard Emporium Melbourne (Shop 105, 287 Lonsdale Street, Melbourne VIC 3000 ).

REPAIR/FAULTS

If an item is faulty please specify details. Please note that if an item is damaged as a result of normal wear or negligence it will not be deemed to be faulty. All shoes must be taken for assessment and if possible we will offer to repair faulty items. If the product is not repairable and the same item is not available for exchange you are entitled for a full refund in the original tender.